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Case Study
Global Automotive Services: Admin-as-a-Service
How a 30,000-person automotive services company cleared their Anaplan backlog and reduced change implementation time by 70%.
How a 30,000-person automotive services company cleared their Anaplan backlog and reduced change implementation time by 70%.
The client
A global automotive services company with 30,000 employees operating across multiple countries. They had a mature Anaplan implementation but lacked the internal capacity to maintain and evolve the platform effectively.
The challenge
The organisation had successfully implemented Anaplan but found themselves without the dedicated resource to maintain and improve the platform. A backlog of change requests was growing, response times were slow, and the platform wasn't evolving with the business needs.
Change requests were piling up with no capacity to address them.
When issues arose, resolution took too long due to competing priorities.
Internal team had other responsibilities, Anaplan wasn't anyone's primary focus.
The platform wasn't evolving to meet changing business requirements.
What we did
We provided dedicated Anaplan support through our Admin-as-a-Service model, clearing the backlog and establishing ongoing maintenance and improvement capability.
Systematic prioritisation and resolution of the accumulated change requests.
Agreed SLAs for issue response and resolution, with dedicated resource allocation.
Proactive identification and implementation of platform improvements.
Documentation and training to build internal capability alongside external support.
The results
The backlog was fully cleared within three months. Ongoing change requests are now implemented 70% faster than before, with predictable SLAs. The platform is actively evolving to meet business needs, and internal teams can focus on their core responsibilities while knowing Anaplan is properly supported.
What they said
"We'd invested in Anaplan but couldn't justify a full-time dedicated resource. Bolt's AaaS model gives us the expertise we need at a fraction of the cost of an FTE. The platform is finally getting the attention it deserves."
Our Admin-as-a-Service model provides expert support without the cost of a full-time hire.