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Case Study
Global Cybersecurity: Centre of Excellence
How a 5,000-person cybersecurity company established Anaplan governance and reduced issue resolution time by 60%.
How a 5,000-person cybersecurity company established Anaplan governance and reduced issue resolution time by 60%.
The client
A global cybersecurity company with 5,000 employees, providing security solutions to organisations worldwide. After several years of Anaplan usage, multiple models had been built across the organisation without consistent governance or documentation.
The challenge
Years of organic Anaplan growth had created a governance gap. Models were undocumented, standards varied across teams, and when issues arose, resolution was slow due to lack of clear ownership and documentation. The organisation needed to professionalise their Anaplan practice.
Less than 30% of models had adequate documentation, making maintenance difficult.
Different teams used different naming conventions and modelling approaches.
When models broke, it took significant time to diagnose and fix issues.
Critical knowledge held by individuals, creating business continuity risk.
What we did
We helped establish an Anaplan Centre of Excellence, implementing governance frameworks, documentation standards, and operational procedures to professionalise their planning practice.
Defined roles, responsibilities, and decision rights for the Anaplan platform.
Reviewed all existing models, documenting purpose, owners, and dependencies.
Created naming conventions, modelling standards, and change management procedures.
Systematic documentation of all critical models to defined standards.
Implemented structured issue logging, triage, and resolution processes.
Training programme to embed new standards and ways of working.
The results
Documentation coverage increased from 30% to 95% of models. Issue resolution time reduced by 60% thanks to better documentation and clear ownership. The governance framework has become embedded in how the organisation manages its planning platform, reducing risk and improving efficiency.
What they said
"We'd invested significantly in Anaplan but hadn't invested in the governance to manage it properly. Bolt helped us professionalise our approach. When issues arise now, we can resolve them in hours rather than days."
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